Help Articles

Frequently Asked Questions

Everything you need to know — answered with care.

Returns & Exchanges

What is your return and exchange policy?
We offer a 5-day return and exchange on most products. Items must be unused, in original condition, and returned with all tags and packaging. Custom-made and sale items are not eligible for return.
How do I initiate a return or exchange?
To request a return or exchange, visit our Returns & Exchange page, enter your details, select your order, and follow the steps.

Orders & Shipping

How can I place an order?
You can easily place an order through our website mashroostore.com. Simply browse our collection, add your favourite items to the cart, and proceed to checkout.
What are the available payment options?
We accept payments via credit / debit cards, net banking, UPI, and COD (Cash on Delivery) in select locations.
How long does shipping take?
We ship orders the same day. Orders usually take 2–5 days to reach metro cities and 3–7 days for other locations. You'll receive a tracking link once your order is dispatched.
Do you offer international shipping?
Yes, we offer international shipping, with delivery times of 4–7 days depending on the destination. For international orders, please shop at mashroostore.us.

Customer Support

How can I contact Mashroo customer support?
You can reach us via WhatsApp chat or email at support@mashroostore.com during business hours.
What are your customer service hours?
Our support team is available from 11:30 AM – 8:00 PM (IST), Monday to Saturday.

Product & Sizing

How do I choose the right size?
We provide detailed size charts on each product page. If you need further assistance, feel free to contact our support team.
Are Mashroo garments pre-shrunk?
Yes — our garments are made from high-quality fabrics and undergo a pre-shrinking process to ensure durability and longevity.

General

What is Mashroo?
Mashroo — Where Tradition Meets Elegance. Explore our premium modest fashion collection for men, women, kids and teens. From timeless thobes and kurtas to elegant abayas, our designs blend heritage with contemporary style for every occasion.
Where can I buy Mashroo products?
Mashroo products are available online at mashroostore.com and in our physical stores across Mumbai, Bangalore and Hyderabad. Check our Store Locator for details.
Do you have physical stores?
Yes — Mashroo has multiple offline stores in Mumbai, Bangalore and Hyderabad. Visit our Store Locator page for addresses and contact details.

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