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Frequently Asked Questions (FAQs) – Mashroo Store

General Questions

What is Mashroo?

Mashroo is a premium modest fashion brand offering high-quality thobes, kurtas, pathanis, and more for Men, Women, Kids and teens. Our designs blend tradition with contemporary elegance to provide stylish and comfortable attire.

Where can I buy Mashroo products?

Mashroo products are available online at Mashroostore.com and in our physical stores across Mumbai, Bangalore, and Hyderabad. Check our Store Locator for more details.

 Do you have physical stores?

Yes, Mashroo has multiple offline stores in Mumbai, Bangalore, and Hyderabad. Visit our Store Locator page for addresses and contact details.

Orders & Shipping

How can I place an order?

You can easily place an order through our website Mashroostore.com. Simply browse our collection, add your favorite items to the cart, and proceed to checkout.

What are the available payment options?

We accept payments via credit/debit cards, net banking, UPI, and COD (Cash on Delivery) in select locations.

How long does shipping take?

We ship orders on the same day. Orders usually take 2-5 days to reach metro cities and 3-7 days for other locations. You will receive a tracking link once your order is dispatched.

Do you offer international shipping?

Yes, we offer international shipping, with delivery times ranging from 4-7 days depending on the destination.

Returns & Exchanges

What is your return and exchange policy?

We offer a 3-day return and exchange policy on most products. Items must be unused, in original condition, and returned with all tags and packaging. Custom-made and sale items are not eligible for return.

How do I initiate a return or exchange?

To request a return or exchange, visit our Returns & Exchange page or contact our customer service team at support@mashroostore.com.

Product & Sizing Information

How do I choose the right size?

We provide detailed size charts on each product page. If you need further assistance, feel free to contact our support team.

Are Mashroo garments pre-shrunk?

Yes, our garments are made from high-quality fabrics and undergo a pre-shrinking process to ensure durability and longevity.

Customer Support

How can I contact Mashroo customer support?

You can reach us via email at support@mashroostore.com or call our customer care number during business hours.

What are your customer service hours?

Our support team is available from 11:00 AM – 7:00 PM (IST), Monday to Saturday (Friday Off).

For any further questions, visit Mashroostore.com or reach out to our support team. We’re happy to assist you!

Get in touch

Have questions about your order, or a general enquiry?