Shipping & Delivery Policy
Mashroo · Est. 2012
Shipping & Delivery
Carefully packed at our warehouse, reliably delivered to your doorstep.
Free
Shipping · Prepaid Orders
24 Hrs
Dispatch · Ready Stock
3–7 Days
Delivery · Across India
Charges
Shipping Charges (India)
- Prepaid orders — shipping is free, on every order, anywhere in India.
- Cash on Delivery (COD) — available as partial COD, with a flat Rs. 99 shipping charge per order.
- All prices on mashroostore.com are inclusive of GST. There are no hidden charges at delivery.
When Will My Order Ship?
| Product | Dispatched within |
|---|---|
| Ready-stock items | 24 working hours of placing the order |
We dispatch Monday to Saturday, except Sundays and public holidays. If your order includes items with different dispatch timelines, it may arrive in more than one parcel — you'll get tracking for each.
How Long Does Delivery Take?
| Destination | After dispatch |
|---|---|
| Metro cities & major towns | 3–5 working days |
| Rest of India | 5–7 working days |
| North-East, J&K, Ladakh, Andaman & remote pincodes | 7–10 working days |
During sales, festive seasons (Ramadan & Eid), extreme weather or courier disruptions, deliveries may take a little longer. We'll keep you updated if there's any delay.
Tracking Your Order
As soon as your order is dispatched, you'll receive a tracking link by SMS, WhatsApp and email. You can also track it anytime from Track Order in the website footer or from My Orders.
Delivery Address & Attempts
- Please enter a complete address, pincode and an active phone number — our courier partner will call before delivery.
- The delivery address cannot be changed once the order is dispatched.
- If the courier cannot reach you after multiple attempts, the parcel is returned to us.
- Refused or undelivered orders — a flat Rs. 199 is deducted and the balance is refunded as a coupon, as per our Cancellation & Refund Policy.
Damaged or Missing
Damaged, Tampered or Missing Parcels
- Tampered or damaged packaging? Please do not accept it. Take a photo, and email us within 24 hours with your Order ID. Refusals for this reason are not charged — we'll send a brand-new replacement at no cost.
- Product damaged inside the parcel? Email us within 48 hours of delivery with clear photos (an unboxing video helps us resolve it faster). Keep the original tags and packing intact.
- Tracking shows delivered, but you haven't received it? Email us within 48 hours of the delivered status and we'll raise it with the courier right away.
Shipping Outside India?
International orders are shipped from our international store. Shipping charges and delivery times for your country are shown at checkout. Any customs duties or import taxes in your country are payable by the recipient.
Shop mashroostore.usQuestions about your delivery? Reach us at support@mashroostore.com or on WhatsApp.
Effective Date · 27 October 2026
