SHIPPING & DELIVERY POLICY
mashroostore.com is committed to deliver your order with good quality packaging within the given time frame. Our current turn around time is one day. For India we deliver within 5 -7 working days and Rest of the World 4-6 working days depending on the shipping method selected at check out . We ship throughout the week, except Sunday &Indian public holidays. To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reliable shipping & logistics companies like Fedex , DHL ,UPS, Bluedart etc.
How the delivery charge is calculated for multiple units?
The shipping charge is specified separately for every product. For multiple products ordered the program adds up the total of all individual shipping charges.
Our prices are all inclusive. All taxes are included with the list prices except local custom the duties, if applicable in your region.
How long does it take for an order to arrive?
Orders are dispatched within two days from date order is placed, except in case of Abayas which are dispatched on 4th or 5th working day after the order has been placed .Orders are delivered within 5 to 7 working days for India & 4-12 working days for Rest of the World. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 18001029969 or email us at email@example.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
About Customs, Duties & Taxes
When ordering from www.mashroostore.com, you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; mashroostore.com has no control over these charges, nor can mashroostore.com predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey